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Watch out for suspicious e-mails, texts, or calls that ask for personal information or ask you to make unexpected payment arrangements (e.g., pay with a gift card).Īt Selene, we take our information security very seriously, and we ask that you also remain attentive to prevent fraud, and to help protect our mutual interests. There are no fees for you to complete an application for assistance with Selene Finance LP (“Selene”).Įspecially in times like these, criminals will try to impersonate charities, businesses, and government agencies. Please beware of any person or company offering to intervene on your behalf while charging you a fee for their services. We are readily available to assist you with your mortgage needs now and in the future. Selene Finance LP hopes that you and your family stay safe during this time. You can also access information about our loss mitigation programs. If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by We ask for your patience as response and hold times may be longer than usual.
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You may email your request to: Additional COVID-19 information is available.You may also take advantage of our automated phone system for 24 hour access at (877) 735-3637.If you are hearing impaired, please call 711 or (800) 735-2989.Monday through Thursday, 8 am – 9 pm CT.Our call center representatives are available to assist you at (877) 735-3637:.A forbearance is when a mortgage servicer or lender allows you to pause (suspend) or reduce your mortgage payments for a limited period of time.Įn nuestro Centro de Atención Telefónico, tenemos representantes que hablan español. Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. For up-to-date news and advice on the COVID-19 pandemic in the US, visit the Center for Disease Control website byĪs your loan servicer, Selene Finance LP is committed to doing everything we can to meet the needs of our customers with the solutions, support and information you need to manage your mortgage account during these challenging times. The health crisis caused by a novel coronavirus (COVID-19) has affected everyone across the country and the world.